Who would have thought that after having my computer gone for three weeks and then having it show up missing pieces that it would end up still having even more problems. Not Me. But wouldn’t you know it, it does have problems. Or should I say, Did have problems? No it probably still has problems.
It all started this morning when I went to turn on my computer. My laptop told me that it did not recognize my product key for Window Vista. It also told me that my copy was not genuine. It told me how to fix it, although that did not work. I tried to enter the product code but it still told me that I had a fake copy of Windows Vista and unless I came up with a valid product key or bought another copy, it was not going to work right. This was not a good start to the day.
I called HP. “Hello, is this your first call to HP?” “Oh no it is not!” Cecille was very nice and got me directed to the right people. I spoke with Altamash who told me what to do. (Honestly I don’t remember the steps at this point.) Somehow we did get it to take the product key code as being valid and it started going to town. And then I got disconnected from Altamash. He apparently called me back because there was a message on my answering machine but the phone never rang. Odd. At this point the laptop was busy doing some Microsoft updates so I let it do it’s thing. Then it said that I needed to download Windows Vista Service Pack 1. Okay..let’s do it. So off the computer goes and I figure when it’s done it will be working again. Yeah…..not so much. After about an hour of that mess and still no positive results, I called HP back.
Somehow I managed to get Altamash on the phone again. I don’t think he really remembered the previous call though, as we had to go through everything again. After figuring out that the computer would not get to a screen he was asking for, he said something I was not wanting to hear. Mam, Do you have your computer all backed up? I told him I had backed it up just before I had sent it to him the last time so it was fine. I haven’t managed to do too much in the past two weeks. He then says “Okay Kati,” (He used my name a LOT. I think they teach them that it is nice to use the customer’s name as much as possible.) “We are going to need to do a system restore which will put your computer back at the original factory settings.” Oh no! I’m going to have to reload EVERYTHING I have. I was afraid that my laptop was going to return from HP Laptop Hospital in this condition and was thrilled when it came back with everything still on it. So much for that. Now I was still going to have to delete it all and start over. Altamash tells me that this process will likely take about 40-50 minutes. And I will need to stay on the line the entire time to make sure that the system restore goes correctly. (Great…good thing I don’t have ANY plans today.) We start the process.
Altamash tells me that if I’d like I could get some coffee or tea because we will be here awhile. He also says it will be fine to put him on hold but not to disconnect the call. And I should let him know at every 10% increment of the system restore. A few minutes go by. Altamash says, “Kati?” Me, “Yes?” Altamash, “How is the progress on the computer? What percentage does it say now?” Me, “2%” Altamash, “Oh my, this is going quite slow.” This continues for a long time. In the meantime, there is silence, there is talk about the election, there is talk about travel, there is talk about kids (Little Monkey was running around and I was trying to keep him happy at the same time because Big Monkey was not yet home from work.), there is talk about India (where my call was routed), there is talk about whether I can understand his English or not (which I could, but when he asked me that question, I couldn’t!) and Altamash also offered again later for me to have some tea or coffee. ( But of course I had to make this tea or coffee…but thanks for the offer!) FINALLY We reach 100% of the system restore.
Altamash was quite happy and we continued with getting the computer set back up. Sure enough this did the trick. Which was great because now my computer works, but was bad because I have to reload EVERYTHING to my computer. (AIM, Skype, Avast, Java updates, Microsoft updates, Microsoft Office, Photoshop, all my favorites, pictures…..you get the picture.) Altamash asks if there is anything else he can help me with today. I said no and that I hoped I didn’t need to call again too soon. Altamash asked if I could speak with his supervisor who wanted to make sure that my situation was handled. I said sure and thanked him for all his help. He was very kind and very apologetic about the long time that it took to solve the issue. His supervisor, (I think he name was Mr. Perez?) came on and knew all about the issue and wanted to make sure all was well. I told him so far so good. He said they would call me back in a couple of days to make sure that things we still going well. Okay then. Thanks again for all your help. Bye! One hour and Fifty-two minutes later, I am off the phone and my computer is working.
I spent a good portion of my afternoon adding things back onto my computer and I am still not done. There are some blogs that I started reading since I had backed up onto the external hard drive that I haven’t figure out yet and I need to put Microsoft Office and Photoshop on too. I also called Best Buy to see if they even have the part I need in stock and how long it would take to install it.
First call to Best Buy, Big Monkey and Little Monkey are both being so loud that I cannot even hear what the options are. I had to call back and try again. I get routed over to the Geek Squad and the guy says if they have any in stock it would not take very long to install it. He transferred me over to computer so they could check to see if they had the part in stock. The phone rings, and rings, and rings until eventually it just disconnects me. So I call back again and get routed to sales. The guy has no clue what I’m talking about but tries to help me anyhow. He asks if I have a part number or sku number. Ummm no. I barely know what it is that I need! After a couple minutes he decides he has no clue and he’ll send me over to computers. This person actually knew about card readers and was quite eager to help me. He said they had some card readers that could be used through the USB port. I said, “No.” Then he said, “If that would be okay.” I said, “No it would not be okay.” And then proceeded to explain to him why I needed one in the first place. He said that they only carry two kinds for what I need. Apparently what I need is an Express Card to go into the slot. I hope he is right. They have one made by SanDisk but instead of a 5 in 1 card reader, it is a 7 in 1 card reader. Hmmm Okay. I don’t need the extra slots and hopefully HP will cover it since it seems to be the only option for my computer. So tomorrow I will take my computer in and hopefully once and for all it will be fixed, well for some limited time I’m sure but hopefully a long time.
I am looking at possibly getting one of those things that sits under your laptop and helps to circulate the air too since it still seems to get pretty darn hot. If you have any advice on this, please let me know. I have a gift card I won to Best Buy so I could use that.