Computer Saga Continues

I got an email from HP saying that they were sending me the part I needed. Great I thought. Until I got it today and see that they sent me some external card reader that only reads SD cards. I already have a card reader in my computer that does this. I am missing a different part and it is NOT an external part. Looks like I’ll be calling them again to try and figure out what the part really is and what they did with it. I mean, they took it out of my computer and never put it back…so it should be sitting around somewhere. This is just crazy.